As you look for new class management software, there are several factors to consider. We looked at 3 requirements you want to check on in Part 1. As important as those may be, you don’t want to forget to check out these last 2 requirements. No matter what system you choose, a learning curve will be part of the deal. You need a software company that’s going to provide you with two key services that extend past the software itself.
Requirement #4: Training Included
One of the primary reasons many business owners hesitate in purchasing new software is the issue of training. After all, you’re probably drawn to the idea because you’re swamped as it is, and saving time is a major pull. But in the meantime, how can you find time to learn a new software program? You can make sure that your choice of software won’t leave you to figure it out on your own, by finding out the kind of training they offer. Some provide text-only manuals, while others offer video-based training. Fewer provide interactive, in-person training that includes tips that allow you to maximize the software’s capabilities.
The training offered by Jackrabbit is “invaluable,” according to Grace Gorham of Cullman Gymnastics and Cheer Academy. Check out her experience: “Training is great to help us use Jackrabbit more efficiently. The opportunity to sit with other users, ask questions, and bounce ideas around the room is invaluable. The hands-on approach of the training was well worth the cost.”
Requirement #5: Real-Time Help
The term “customer service” may conjure images of a “contact us” page through which you can send an e-mail. That’s not quite what you need, is it? You need to know you can access help in the moment, on a busy evening when you’re trying to process payments or create a schedule for the first time. As you research each software company, make a note of their support hours and their typical response time.
Sarita Zúñiga of Sarita’s Dance Studio has been quite impressed with Jackrabbit’s customer support: “[It’s] amazing because no matter what we need or when we need it, they are there to answer our questions and help us to understand how to do things in the best way for our studio using step-by-step explanations. We even had a Jumpstart Coach to help us get set up! Great customer service is so rare that experiencing Jackrabbit’s way of serving customer is quite refreshing. Everyone is willing to go the extra mile to make customers happy!”
We admit: we’re biased. We truly believe that Jackrabbit Online Class Management Software is, hands-down, the best class management product on the market. Find out more about our unmatched support team and learn why 11,000 schools across the globe trust us with their businesses.